The CAO Podcast
Real conversations with fellow orthodontists and CAO leaders about the clinical, business and leadership issues shaping our profession.
Hosted by Mark Thackeray
Start here: Episode 1, Why This Podcast? Why Now?
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The first five episodes
New episodes the first Friday of every month
Why This Podcast? Why Now?
With Dr. Jeff Kwong, Dr. Rita Chuang and Dr. Katie King
Three CAO leaders share how they got involved, why private practice can feel isolating, and why collaboration beats competition. They also explain why the CAO is starting this podcast now: to meet members where they learn today and open a two-way conversation.
How the CAO Protects & Advocates for You: We Have Your Back
With Dr. Hap Dougherty and Caliph Assagai, Esq.
Go behind the scenes of the CAO's advocacy work, from DIY and direct-to-consumer orthodontics to staffing shortages, and learn why patient safety is the CAO's number one issue. You'll also hear how the CAO went from no presence at the State Capitol in 2019 to an annual lobby day.
CAO Member Benefits & Events: You Don't Have to Carry It Alone
With Dr. Rita Chuang, Dr. Mark Rashidi and Dr. Jose Castillo
Discover what your membership really offers, from staff training, an HR hotline and labor-law webinars to CE webinars that are free for CAO members. Plus, why some of the most valuable moments at CAO events happen in the hallways.
Building a Culture Patients Can Feel
With Dr. Katie Bales and Dr. Sheldon Salins
What do patients feel when they walk into your practice? Hear what healthy and struggling cultures look like, simple daily habits like a high five and a well-placed compliment, and why culture can't be a one-time pizza party.
Hiring a Rockstar Team
With Dr. Alexandra Chamberlain, Dr. David Majeroni and Debbie Best
Learn how core values and a clear mission shape hiring, from video introductions and questionnaires to informal time with the team. The guests also cover interview red flags and what today's best candidates want from an employer.
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Thank you for being part of the CAO! We hope you enjoy the show, and we'll see you on the first Friday of every month for a new episode.